Thomas Stelter
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  • Background
  • My Journey
  • Blog
  • Reading List
  • Published Articles

Tag: CLM

6 ways to put an end to the ‘press 1 for…’ customer experience

February 14, 2017ThomasPublished articlesCLM, CRM

[published in The Next Web]
The role of voice, chatbots, automation and an approach to a good experience.

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