How automotive brands can win over the always-on consumer
[published in Campaign]
Voice, IoT, and CRM-based CLM systems unlock brand value in a consumer’s life.
CRM: the dance of tasks and gestures
[published in Internet Retailer]
Gestures are the things you do that provide value beyond the interaction. Let’s look at a few rules.
Modern CRM
[published in Contagious]
Modern CRM and how to differentiate your brand on an endless digital shelf.
Why can’t creatives and technologists be friends?
[published on Campaign]
While the industry embraces data and creativity, it often leaves the tech team behind.
6 ways to put an end to the ‘press 1 for…’ customer experience
[published in The Next Web]
The role of voice, chatbots, automation and an approach to a good experience.
What The History Of Search Tells Us About The Future Of AI
[published in Contagious]
Learned behaviors, natural language query, voice assistants … and sangrias!
Battlefield tested: Marketing lessons from the military
[published in Campaign]
What teams can learn from the military when building toward a culture of service.
A Buyer’s Guide to Digital Innovation: Silver Bullet or Albatross?
[published in The Huffington Post]
True innovation is challenging to find—but golden when you find it.
The connected home: The final digital frontier
[published in The Next Web]
How IoT devices fit into the fabric of our lives and drive real brand value.
Time Is the New Currency
[published in Ad Age]
Five ways brands can stop wasting customers’ time — and give some back.